Protection of personal data
Privacy Policy
If you have any requests regarding the processing of your personal data or to exercise your rights set out below, please contact us on +421 907 595 939 or email us at support@gameworldbet.sk.
Who is the data controller?
The controller of personal data means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by European Union or Member State law, the controller or the specific criteria for its appointment may be determined by European Union or Member State law.
The controller of your personal data is:
GameWorld. r. o.
Registered office:
Korzo Bélu Bartóka 17, Dunajská Streda 929 01
ID: 46 465 472
(hereinafter referred to as "GAME WORLD" or "we").
What personal data do we process about you?
As part of our transparency policy, we think it is important that you know exactly how we process your personal data and for what purpose it is used.
We only process personal data that is necessary to provide you with a professional and user-friendly service and to enable us to comply with our legal obligations and protect our legitimate interests.
In the event that personal data necessary to participate in gambling games operated by GAME WORLD is not provided, please note that you will be denied participation in the gambling games.
We process the following categories of personal data:
Identification information - basic data that serves to clearly and unambiguously identify the customer (e.g. name, surname, title, birth number if assigned, date of birth, permanent address, personal identification document number - personal identification card, passport or other similar document, citizenship, gender).
Contact information - personal information that enables us to provide a more user-friendly service to customers in accordance with customer preferences and to contact the customer (in particular, telephone number, email address and other similar information provided by the customer). In order to enable customers to use our products through applications and to communicate with them electronically, we manage access data (primarily the customer's username, password, PIN and any other security features) to securely authenticate the customer's identity.
Gaming Data - We also collect data that is related to customer activities and is closely associated with our products and services provided by the customer. Thus, you have the opportunity to participate in gambling games provided through our website. This data may include gaming history, self-limiting game limits, winnings, preferred games. We may also conduct analysis of your behavior and preferences (i.e., profiling) to distribute commercial communications that are tailored to your specific interests and needs.
Financial data - in order to execute payment orders and comply with legal requirements, we need to process payment data such as bank account number, masked credit card number, payment data (amount, identity of payer and other transaction data).
Other data - we may also process your online identifiers, such as your IP address or cookies generated by your device or through an IT system or website. The processing of this data helps us to diagnose problems with our server and administer our website. We can also use this to provide you with a quality web browsing experience and to remember your settings. For more information, please see our cookie policy.
Why do we collect and process your personal data?
We only process your personal data to the extent necessary to provide our services or for other purposes below:
For the purpose of registering to participate in gambling, either through the website or through our points of sale. The legal basis for such processing is the performance of a contract (i.e. to enable you to participate in gambling) to which you are a party.
In order to promote our products and services or other areas (such as particular sports or sporting events), we organise various projects, competitions and other marketing events where visual or audiovisual recordings can be made. As part of these activities, we may obtain limited information about your name(s), surname, place of birth, email address, telephone number, favourite sports club, permanent residence and correspondence address in order to enable you to participate in these projects, competitions and marketing events. The legal basis for such processing is the performance of a contract or our legitimate interest.
For the purpose of fulfilling the obligations laid down by the specific legislation applicable to us, such as Act No. 297/2008 Coll., on the protection against the legalization of proceeds from crime and the protection against the financing of terrorism, as amended, Act No. 30/2019 Coll. 431/2002 Coll. 563/2009 Coll., the Tax Code, as amended. The processing is based on compliance with the legal regulations that we are obliged to comply with.
In order to promote our products and services, we may use your electronic contact details without your prior consent. However, you can refuse this type of marketing communication at any time).
In order to distribute direct marketing communications that are tailored to your specific interests and needs, we may conduct analysis of your behaviour and preferences (i.e. profiling). Such processing is based on the consent you have provided to us.
In order to ensure the functionality of the registration form and the game portal, we may process your personal data to the extent of technical cookies and related technical data. The legal basis for such processing is the performance of a contract (i.e. to enable you to participate in gambling) to which you are a party.
In order to ensure the security of IT systems and networks. The legal basis for such processing is our legitimate interest or the legitimate interest of a third party.
For the purpose of profiling for fraud prevention and detection, we analyse your identification data, product and service data, profile data and other data to prevent any fraudulent activity carried out physically or digitally. In this case, the processing is based on our legitimate interest or the legitimate interest of a third party.
For security reasons and in order to protect our assets, we may process video footage from our points of sale capturing your face. This processing is based on our legitimate interest.
We record recordings of telephone calls for the purpose of any future complaints. This processing is based on our legitimate interest or the legitimate interest of a third party.
For the purpose of marketing and statistical analysis carried out in order to gain insight into the client's behaviour and to estimate their future actions or business potential, client profiling, segmentation, reporting, etc. The data may be processed manually or automatically. We can use e.g. Google Analytics, Facebook, Google Ads, Connextra and others. We use anonymised or aggregated data. If the data is not anonymised, we collect it with your consent.
In addition to the above, we need to process and store your personal data listed above for the purpose of pursuing any claims in the future. This processing is based on our legitimate interest or the legitimate interest of a third party.
Processing of your personal data based on your consent
The purpose of processing your personal data on the basis of your consent is to offer you customised products and services through various communication channels, as well as marketing processing, analysis and profiling in order to tailor our offer to your expectations and to improve our services.
Because we do not want to bother you with unnecessary or incorrect communication, we use the data we collect to get to know your needs and to offer you appropriate products and services.
We communicate with you through a wide range of communication channels such as phone calls, text messages (SMS), push messages (push notifications), electronic messages (or pop-ups) on the internet / in mobile phone applications.
Your consent is voluntary. You may refuse or withdraw your consent to data processing at any time. If you refuse or withdraw your consent, this will not affect any contractual relationship between you and GAME WORLD or the use of its products and services that do not require such consent. You may withdraw your consent at the point of sale or in your player account. Due to technical limitations, there may be a delay in withdrawing consent. If your personal data is processed on the basis of legitimate interest, you also have the right to object to such processing at any time.
How long do we process your personal data?
We only keep your personal data for no longer than is necessary to achieve the purpose of processing, i.e. usually for the duration of the contractual relationship or for the period expressly required by applicable law.
We keep your personal data for 10 years, as required by specific law, for the duration of our contract, but also after termination of the contract if required by law or for other reasons, but certainly only for the time necessary to fulfil the purpose in each specific case.
If we process your personal data on the basis of your consent, this personal data will only be processed for the duration of the consent, which you may withdraw or restrict at any time. If you do so, we will stop processing the relevant personal data for the purposes to which you have consented.
Where we process your personal data during your participation in our projects, competitions and marketing events, this personal data will be processed for the duration of your participation in these events and for a maximum of 1 year after your participation has ended. You may restrict the processing of personal data for this purpose at any time.
We store call recordings for a period of 1 year.
When handling your data, we respect the data minimisation rules. This means that we have set strict internal archiving rules to ensure that we do not keep any data for longer than we are entitled to.
How and where do we collect personal data?
The personal data processed by GAME WORLD comes from a variety of sources. In particular, we process data that is provided directly by you (e.g. when you apply for our products and services or when you participate in our competitions or promotions) or that is generated by your actions (e.g. when you use our website, mobile apps, etc. .). We may also process your data when you visit the point of sale in person.
In addition, we also use information from public sources (e.g. social networks) or from cooperating third parties (e.g. fraud prevention agencies, payment service providers or the population register.
Who do we share your personal data with?
We may share your personal information with GAME WORLD group companies.
Each company within the group will share your data as set out in clause 2 above in the context of working with other companies in GAME WORLD for internal administrative purposes. We do this to protect our rights and legitimate interests: we need to share information for security and risk management purposes.
In some cases, we may also we will ask for your consent.
Your personal data may also be communicated to trusted third parties who provide us with administrative or technical support, i.e. data processors ("processor" means a natural or legal person, public authority, agency or other entity that processes personal data on behalf of the controller) . We may also share your personal data with payment institutions where this is necessary for the provision of services involving your participation in gambling, with government or law enforcement authorities where required by law, with external consultants and other employees who are subject to a duty of confidentiality. Only a limited number of our employees will have access to your personal information. Employees are required to keep your personal data and the measures taken to protect it confidential and are only authorised to handle personal data on our express instructions.
What are your rights in relation to processing?
We process your data transparently, correctly and in accordance with the law. Your rights include: the right of access to your personal data, the right to rectification or erasure of your personal data, the right to restrict processing, the right to data portability and the right to lodge a complaint with GAME WORLD at the Data Protection Authority.
How do we check the age of our customers?
An age limit of 18 years has been set for accessing our website and using our services, which means that we have implemented technical means to reject the registration of people under this age. We do not knowingly process any personal data of persons under the age of 18. If our customer or potential customer is a parent or legal guardian and is aware that their child has provided us with their personal data, they should inform us to prevent us from processing the personal data of minors. If we become aware that we are processing the personal data of a person under the age of 18, this personal data will be destroyed immediately.
What if there are changes to the processing?
Any changes that may be made in the future under the Privacy Shield provisions will be communicated to you through the agreed communication channels. However, we recommend that you regularly check the wording of this Privacy Notice.